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Terms & Conditions for Semsem Platform

Last Updated: 01/01/2025

Welcome to Semsem! We are a digital platform specializing in the direct-to-consumer (D2C) sale of health, beauty, and personal care products. Before using our platform or purchasing any product, please read these terms and conditions carefully, as your acceptance of them is required to use our services.

1. Definitions

  • Semsem: Refers to the Semsem online platform, including its website and associated applications.
  • Customer: Any individual using the Semsem platform to purchase products.
  • Products: All goods listed on the platform, including dietary supplements, cosmetics, personal care products, and medical devices.
  • We / Administration: The management of the Semsem platform, responsible for providing products and handling customer interactions.

2. Use of the Platform

  • Users acknowledge that their use of the platform is in accordance with these terms and Semsem’s policies.
  • Users must not use the platform for any illegal or fraudulent purposes.
  • Semsem reserves the right to refuse service to anyone or suspend accounts that violate these terms.

3. Account Creation and Responsibility

  • Semsem allows users to create accounts to facilitate purchases and track orders.
  • Users must provide accurate and up-to-date information during registration.
  • Users are responsible for maintaining the confidentiality of their account credentials, and any unauthorized use is their responsibility.

4. Products and Content

  • All products available on Semsem are certified and reliable, provided under our direct supervision to ensure quality.
  • Product details are displayed based on information provided by manufacturers and suppliers, but we do not guarantee 100% accuracy.
  • Products are for personal use only and may not be resold without official permission.

5. Pricing and Payment

  • All prices displayed on the platform include taxes unless stated otherwise.
  • We accept payment methods available on the platform, including online payment and cash on delivery.
  • Semsem reserves the right to modify prices or promotional offers at any time without prior notice.

6. Shipping and Delivery

  • Orders are delivered to the addresses specified by customers according to our shipping policy.
  • Delivery time depends on the geographic location and the time of order placement.
  • In case of unexpected delays, customers will be informed of shipment updates.
  • Customers are responsible for providing a correct delivery address; any errors may result in delays or lost shipments.

7. Returns and Exchanges

  • Customers cannot return or exchange products once delivered and accepted, except under our return policy.
  • If Semsem delivers a defective or incorrect product, we take full responsibility, and the customer has the right to return or exchange it.
  • Products must be unused, in their original packaging, and accompanied by the receipt. Opened or used products cannot be returned.

8. Privacy Policy and Data Protection

  • Semsem is committed to protecting customer data in accordance with our privacy policy.
  • Customer data is used solely to improve the shopping experience and process orders and is not shared with third parties for commercial purposes without user consent.
  • Customers can modify or delete their personal data through their account settings.

9. Legal Liability

  • Semsem is not responsible for any damages or losses resulting from the misuse of products.
  • Customers should review product ingredients before use, especially if they have allergies or chronic conditions.
  • Semsem bears no responsibility for improper product usage by customers.

10. Intellectual Property Rights

  • All content displayed on the platform, including text, images, and logos, is the property of Semsem or licensed for use.
  • No content from the platform may be used without prior written permission.

11. Amendments to Terms

  • Semsem reserves the right to modify these terms and conditions at any time.
  • Users will be notified of significant changes through the platform or via email.
  • Continued use of the platform after modifications constitutes implicit acceptance of the updated terms.

12. Governing Law and Dispute Resolution

  • These terms are governed by the laws of the Hashemite Kingdom of Jordan.
  • In the event of a dispute, both parties will attempt to resolve it amicably; if unsuccessful, the matter will be referred to the relevant legal authorities.

13. Contact and Support

  • Email: contact@semsem.me
  • Phone Number: 0779326361
  • Or through our social media platforms

By using the Semsem platform, you fully agree to these terms and conditions. Thank you for your trust, and we wish you a great shopping experience!