At Semsem, we strive to provide you with the best customer experience. If you are not entirely satisfied with your purchase, we’re here to help under the following conditions:

1. Return Eligibility

• The product was defective or damaged upon arrival.
• You received the wrong product.

2. Conditions for Return

• Product must be unused, unopened, and in its original packaging.
• A valid proof of purchase (invoice) must be provided.
• You must notify us within 3 days of receiving your order.

3. Non-Returnable Items

• Products that have been used or opened.
• Items not in their original condition.
• Items returned after the 3-day notification period.

4. Refund Process

• We will notify you of the approval or rejection after inspection.
• If approved, refunds are processed within 7–10 business days to the original method of payment or as store credit.

5. Exchange Process

• We will replace the item with the correct or new item if available.

6. Shipping for Returns

• In case of Semsem’s error, we will cover the return shipping costs.
• Otherwise, customers are responsible for return shipping costs.

To initiate a return, please contact us at:
contact@semsem.me
0779326361